These terms govern your use of CellMission’s website, the CellMission Staff App, and our repair, trade-in, and related services. By booking a repair, making a payment, creating an account, or otherwise using this site, you agree to the terms below.

Repair charges & service timelines

Prices shown — including on the Screen Guard Fitting service — are typical starting prices, confirmed upfront after a free diagnostic before any repair work begins. Repair charges are non-refundable once work has been carried out. Charges and turnaround times can vary depending on parts availability and current market pricing for that part.

Warranty

Where a warranty applies to your repair, it is confirmed with you at the time of booking (for example, the Screen Guard Fitting "With Warranty" option) or at collection, depending on the spare part quality and grade used. The exact warranty period is always shown on your booking confirmation and can be checked at any time using your reference number on the Track Repair page. Not every repair includes a warranty — CellMission does not guarantee or warranty repairs beyond the specific work performed at the time of service unless a warranty was explicitly offered and confirmed.

Warranty coverage does not apply in the following circumstances:

A complaint unrelated to the specific part or service that was replaced or repaired
Devices with a prior history of liquid damage that was already disclosed to the customer
Cracks, bends, dents, or impact damage caused by mishandling after the repair was completed
Deep scratches on scratch-resistant glass or screen protectors
If the device was repaired, or an attempt was made to repair it, by anyone other than CellMission or a CellMission-approved service center

By using our services, you authorize CellMission to carry out repair work on your device. CellMission is not an Authorized Service Provider (ASP) for any device, phone, laptop, or tablet manufacturer, and a repair may affect your device’s manufacturer warranty, including water resistance rating and manufacturer warranty coverage or service eligibility.

We recommend backing up your device and removing any sensitive personal content before any repair — repairs are carried out at the customer’s risk, and CellMission is not responsible for data loss during the repair process.

Uncollected devices

Please collect your device within 60 days of your repair being completed. We’ll attempt to contact you using the phone number or email on your booking if a repaired device is awaiting collection. If a device remains uncollected after this period and we’re unable to reach you, CellMission reserves the right to dispose of the device without further liability.

Pickup & delivery

CellMission offers free pickup and drop-off within Dubai. Availability outside Dubai may vary — contact us to check coverage for your location.

Limitations of service

CellMission always works to resolve a customer’s issue to the best of our ability, but for some repairs — particularly on devices with existing physical or liquid damage — full repairability or the performance of other functions after repair cannot be guaranteed. CellMission is not liable for such outcomes or for any failure due to a cause beyond our reasonable control. All repairs are carried out at the customer’s risk, undertaken in good faith to help resolve the issue.

Payment

Payment is due on collection of your repaired device, unless otherwise agreed in writing, paid online in advance, or paid via Cash, Card, Tabby, or Tamara as arranged with our team. Where online payment is offered, it is processed securely by Stripe — CellMission does not receive or store your full card details at any point; see our Privacy Policy for details.

CellPoints & referrals

CellPoints are a loyalty benefit, not a monetary instrument — they carry no cash value, cannot be exchanged for cash, and are awarded solely at CellMission’s discretion once a referred customer’s repair is confirmed both paid and delivered. Referral codes are for personal, non-commercial use. CellMission may adjust, correct, or withdraw CellPoints in cases of error or misuse of the referral program.

Cancellations

You may cancel a booked repair before diagnostic work begins at no charge. Diagnostic and labor already performed may be billed if you cancel after work has started.

Photos & marketing

CellMission may occasionally photograph a repair or device for our social media and marketing — never without being reasonably identifiable as connected to you unless you’ve agreed to that. You can ask us at any time to remove any image or reference to you from our social media and marketing channels — contact us using the details on our Contact page. We may also occasionally follow up with customers after a repair for feedback.

Website & account use

If you create an account, you’re responsible for keeping your login details confidential and for activity on your account. This site and its content — including its design, text, and the CellMission name and logo — are the property of CellMission and may not be copied or reused without permission.

Language versions

This site is available in English and Arabic. Where any difference in meaning exists between the two versions, the English version governs.

Changes to these terms

CellMission may update or change these Terms of Use at any time by posting the updated version on this page. Please check back periodically for changes. Questions about these terms can be sent to us via our Contact page.

Governing law

These terms are governed by the laws of the United Arab Emirates.

This page is a general template and should be reviewed by a qualified professional before relying on it as your final terms of service.

Terms of Use