Will I lose my data during a software repair?
Most software fixes don't touch your personal data, but we always recommend backing up beforehand — some deeper OS issues do require a reset to resolve.
How much does software repair cost?
Starting from AED 99, depending on the issue. Many software fixes are diagnosed and resolved in under an hour.
Can you unlock my phone if I forgot the passcode?
We can help with account/passcode recovery with proof that you're the legitimate owner of the device — this protects everyone against handling stolen devices.
Can you fix a phone stuck in a boot loop or frozen logo screen?
Yes — this is usually a software-level issue we can resolve without opening the device or losing your data, though a reset is sometimes required.
Will a software repair make my phone faster?
Often yes — a lot of "my phone is slow" complaints are software-related (storage, background processes, a pending update) rather than a hardware problem.
Do I need to give you my passcode?
Only if the issue requires accessing the device directly — we'll always explain why before asking, and you're welcome to reset it afterward.
